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FAQ - Order

My order hasn't arrived

Wondering where your order is?

Orders typically take 7 business days (minimum, sometimes longer).

If it's been more than 7 business days since you've placed your order, and you haven't received tracking information yet, feel free to give us a shout.

We apologize for the delay and thank you for your patience.

I need to update my Shipping Address

Unfortunately at this time there is no way to edit you address from within your account. Once an order is placed it flows directly into production. Due to our order processing system it is very difficult to change an address once an order is placed. This is why we try to urge the importance of verifying everything is correct, before finishing your order.

Contact us as soon as you can and we'll do our best to make the change for you.

Can I change the size of my shirt or other garment?

Unfortunately at this time there is no way to edit you items from within your account. Once an order is placed it flows directly into production. Due to our order processing system it is very difficult to change a size once an order is placed.

Contact us as soon as you can and we'll do our best to make the change for you.

I received my order, but I made a mistake

We're very sorry to hear that you made a mistake on your order.

Unfortunately because of the limited amount of garments that we print we don't have replacements to ship out to you. Please double and triple check your sizing before placing your order.

Here is a link to our Sizing Charts for reference:

 

There is a problem with my order, what do I do?

Contact us and we will respond as soon as possible. Please be aware that RIPT Apparel is a USA-based English-speaking company. All correspondence will be conducted in the English language.

What domestic shipping courier does RIPT use?

For all Shipments within the United States, we ship via DHL Global Mail or UPS Mail Innovations.

My shirt doesn't fit the same as my last order

Have you been working out? Or did you give up fast food? Just kidding :)

First things first, please check our sizing chart to make sure that the item you received matches the dimensions on the Size Chart. If your item doesn't match the respective size on the sizing chart, then your item is defective. If this is the case, please contact us directly with a photo of your defective garment.

Please note that there is half inch size [tolerance], so if your Men's Large t-shirt is 22 1/4" wide we cannot consider that item defective. But if the Men's Large is 25" wide then your item is most certainly defective.

I received my order, but there was a defect!

We're very sorry to hear that there is a defect in your order. We have an extensive Quality Control Process but sometimes defects can slip by undetected. Please contact us directly and specify the defect of your order.

!!! Be sure to include your order number, and a photo of the issue !!!

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